Tinkering @ Walmart Marketplace
@fullstackpm
Harsha Cheruku
Product Leader with 16+ years building and shipping AI-powered products, data platforms, and marketplace solutions at Amazon, Walmart, Verizon, and Delphi. Delivered $300M+ in measurable revenue impact across 22M+ customers and 370K+ businesses. Technical foundation (SDE background + Duke MBA) enables end-to-end ownership from product vision through engineering execution and go-to-market.
Career Journey
Oct 2024–Present • Walmart, Bellevue WA
Senior Product Manager (Staff) — AI & Data Analytics
Leading Walmart Marketplace's analytics transformation. Defined and executed the roadmap for an internal multi-LLM CLI analytics platform delivering metric narratives, root-cause insights, seller incentives, and next-best-action recommendations on top of executive dashboards. Drove senior leadership adoption (Sr. Directors and VPs), shifting reporting from "metrics only" to insights + actions.
Impact
- • 43% reduction in manual analytics effort via AI-powered workflows (OpenAI/Claude APIs + Python)
- • 30% improvement in decision velocity
- • 40% cut in manual reporting through HubSpot + BI stack redesign
- • 15% increase in seller acquisition efficiency
- • 30% improvement in analytics efficiency through standardized insight cadences
Oct 2023–Jul 2024 • Delphi Consulting, Seattle WA (Remote)
Product Management Consulting — AI & Marketplaces
Designed and deployed generative AI solutions for e-commerce clients. Built AI video production pipelines, LLM-powered ad copy generators, and conversational shopping assistants — each driving measurable cost reduction and revenue uplift.
Impact
- • 45% cost reduction & 90% time savings in AI video production pipeline
- • 35% CTR increase and 70% less manual effort via LLM ad copy generator
- • 22% conversion uplift and 30% cart abandonment reduction via conversational shopping AI
Sep 2019–Sep 2023 • Amazon, Seattle WA
Senior Product Manager — Marketplace & Advertising
Led multi-quarter roadmaps for Amazon Marketing Cloud (AMC) pricing and monetization targeting eight-figure annual revenue. Drove platform integrations from zero to a six-figure product on path to eight-figure revenue. Also owned shipment inbounding tools, MFN tracking, 3P seller growth, and holiday promotional programs.
Impact
- • AMC monetization roadmap targeting eight-figure annual revenue
- • 10M+ shipments/year optimized, per-shipment cost reduced by 13%
- • MFN tracking (FedEx + UPS integration) achieving 99% seller CSAT
- • 370K+ third-party sellers, 157% YoY category revenue growth
- • Eight-figure incremental revenue from holiday promotional programs
Jan 2016–Sep 2019 • Verizon, Basking Ridge NJ
Senior Product Manager — Data Analytics & ML
Led global data analytics team, designing self-service dashboards and ML-driven revenue programs. Built churn prediction models, predictive deal recommendation engines, and customer segmentation strategies that collectively contributed $100M+ in revenue growth.
Impact
- • $54.6M incremental revenue from self-service analytics dashboards
- • $30M annual revenue preserved via ML churn prediction
- • $47M incremental from predictive deal recommendation engine
- • 23% digital conversion lift via customer segmentation
- • $10M operational savings from payment & billing IT optimization
- • 40% reduction in campaign execution time through reporting automation
Mar 2012–Jan 2016 • VF Corporation, Greensboro NC (via Wipro)
Product & Program Manager — Retail Technologies
Transitioned from engineering into product management, leading documentation, optimization, and deployment of enterprise retail systems across 140+ applications. Delivered inventory tools, BI dashboards, and free trade zone operations improvements.
Impact
- • $1.4M cost savings from e-commerce inventory optimization tool
- • 140+ enterprise applications (SAP, WMS) documented, contributing $3.5M in project bids
- • Shipment processing time reduced from 5.5 to 1.2 days
- • 70% reduction in supply chain reporting time via BI dashboards
- • 40% reduction in inventory discrepancies via automated management system
Mar 2008–Mar 2012 • Wipro Technologies, Bengaluru India
Senior Software Development Engineer
Built ERP and enterprise software solutions for large retail clients across the full project lifecycle. This engineering foundation became the superpower — it's what enables end-to-end ownership as a PM today.
Impact
- • 60% reduction in manual effort via automated claims and order processing workflows
- • 30% reduction in ERP migration timelines via scalable data migration framework
- • Mentored junior developers; established knowledge-sharing programs for team onboarding
Education & Certifications
Graduate Programs
- Duke MBA (2015) — Fuqua School of Business
Marketing, Decision Sciences - JNTU BTech (2007) — Computer Science & Information Systems
Advanced Courses
- • MIT: Regression Analytics, Experimental Design
- • Columbia: Pricing Analytics, Strategic Impact, Business Storytelling
- • Harvard: Business Economics
- • AWS Cloud Practitioner, Tableau Associate
Core Competencies
Product & Strategy
Industry Domains
Data & Analytics
AI & Tools
Published Work
Memoirs of a Mediocre Manager
A candid, witty exploration of life as a middle manager in tech. Part satire, part field guide, and entirely honest—celebrating the quiet majority who actually keep the lights on.
Read on AmazonGet in Touch
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GitHub
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@fullstackpmtech — thoughts on PM, AI & shipping
Greater Seattle Area
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