Lenny's Newsletter
How tech workers feel about AI in 2026 | Annual AI sentiment survey
Recognize that half of your team may be struggling with burnout and uncertainty, necessitating a shift towards more empathetic management practices. Prioritize regular check-ins and support systems to foster a healthier work environment and retain talent.
Leah Tharin
You're doing Activation wrong
Focus on refining your activation strategy to prioritize the right user segments, rather than just increasing overall activation rates. Shift your approach to view activation as a holistic company challenge that requires cross-functional collaboration, ensuring that marketing, product, and customer success align on user needs and expectations.
Intercom Blog
Doing the right thing when things go wrong
When customers rely on you, minutes matter in an incident. Here's the process Fin's engineers follow to detect, mitigate, and learn from every one.